Meeting with new clients, it is many times the same story, told in a different way, but comes back to the same elemental position...
The business is doing well, but the place is not well organized and as a result,
things aren't getting done that should be,
things are getting done that shouldn't be,
some things are getting done that we didn't know
some things we thought were getting done aren't and we didn't find out until a customer complained
The upshot of all of this of course, results in a lot of messiness that adds nothing to the smooth running of the business, but does tend to lead to things like missed deadlines, added and unnecessary stress, double handling, errors and ommisions, poor operational management, and of course, lower profit!
There is a reason that overwhelm feels so horrible. It is a sign that your body is trying to tell you to stop and get things in order.
Looking at the long list of "Things To Do" can itself seem overwhelming. Even knowing where to start, prevents many business owners from doing something to address the situation. In reality, it is not nearly so onerous as the task may appear, and that's precisely where someone who is outside the business can help to give you some clearer perspective and guide you through the process, to come out the other side, with a well defined system for all the components of your business and processes documented to ensure that when staff changes are made, your intelligence and knowlege of how things work in the business is maintained and not lost out the door with the departing person.
Do yourself a favour. When you feel those first signs of overwhelm, start thinking of where you can call to get some help. There are no medals for 'soldiering on' and trying to do what you have neither the knowhow nor time, or skills set to do alone.