For All Who Work With Rude Customers

This was sent to me by a client this morning. Now I don't believe in having rude customers, but for those businesses that have yet to sign up to operate with Positive Expectancy in their business and life, then this may look like poetic justice.

Lindy




For all Employees Who Work With Rude Customers

An award should go to the Virgin Airlines gate attendant in Sydney some months ago for being smart and funny, while making her point, when confronted with a passenger who probably deserved to fly as cargo. A crowded Virgin flight was cancelled after Virgin's 767s had been
withdrawn from service. A single attendant was re-booking a long line of inconvenienced travellers. Suddenly an angry passenger pushed his way to the desk. He slapped his ticket down on the counter and said, "I HAVE to be on this flight and it HAS to be FIRST CLASS".

The attendant replied, "I'm sorry, sir. I'll be happy to try to help you, but I've got to help these people first, and I'm sure we'll be able to work something out." The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM?" Without hesitating, the attendant smiled and grabbed her public address microphone: "May I have your attention please, may I have your attention please," she began - her voice heard clearly throughout the terminal.

"We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to Gate 14."

With the folks behind him in line laughing hysterically, the man glared at the Virgin attendant, gritted his teeth and said, "F... You!"

Without flinching, she smiled and said, "I'm sorry sir, but you'll have to fly QANTAS for that service."

What I Choose, Is What I Am.

 
This week has turned into my week for remembering that Positive Expectancy as a way of operating in business and life is not a univeral point of view. Not yet anyway! It occurs to me that it is also another aspect that fits, hand-in-glove, with understanding that we create our own reality. That's an unpopular idea with many people, I realize. It is however, the only position that gives one control over our own outcomes and empowers us to move forward, no matter what happens. Far more flexible (and therefore useful) than playing "victim" and reducing our responses to cowering and moaning when things don't go the way we prefer.

I've a quotation that I favour, so much in fact that I have it printed and posted in my office. It has no attribution for author and I have been unable to find a source for it so far. In any case, it is this:

My position in life
is equal to the sum
of all the decisions
I have made,
Or allowed
others
to make for me.

What I choose
is what I am.

Calculators: Credit Card - moneymanager.com.au

Calculators: Credit Card - moneymanager.com.au


One of the handiest things on the internet are the calculators that are available to compare different interest rates, weights, measures, currency etc. And I often Google up a calculator to work out distances or relative dimensions and the like, but I've never seen a calculator that shows how payments to credit cards will compare, when you alter the minimum monthly payment for example, with the time it would take to pay that amount owing back.

In the example that I selected, $7,000 since I understand that is supposedly the average credit card debt in the US currently (check the figures if you wish, this is a guide, not verified), at at a rate of 17.5% which is relatively low, the payment time is 28 years. Naturally this assumes that nothing else is added to the card ;-)

Check it out.

Calculators: Credit Card - moneymanager.com.au

Blogs Will Change Your Business

Blogs Will Change Your Business

Think your business is not one that needs to be on the internet? Might be time to learn a bit more on how blogs have become incorporated into the larger "how people do things" scope of life.

Here is a great article with some interesting links to get you up to speed on a topic that isn't "optional" to know about any longer, if you are in business.

The End of a 1,400-Year-Old Business

The End of a 1,400-Year-Old Business

And you thought you'd like your business to be Built To Last...

Follow the link to learn about the world's longest continuously operating family business - Japanese temple builder, Kongo Gumi

I Robot...SEO & Google - Getting Your Website Found- Design Business Engineering

I Robot...SEO & Google - Getting Your Website Found- Design Business Engineering

Follow the link to another link that explains the mystery: How Google Indexes Pages - Learning All The Time.

Blog of Design Business Engineering

Blog of Design Business Engineering



Hey I just posted to my Merchant Circle blog about a new site that I am in process of launching. You can Find Me At this link too, with an article on www.find-me-at.com

And check out the Small Business Survey